1.0 Order Tracking
1.1 To track your shipment click the tracking number listed in the “Tracking Alert Notification” email sent to you from the carrier (i.e. UPS and USPS). You will receive this email when your order was picked up by the carrier from our warehouse. The Tracking Alert System allows the recipient to check the departure date of the package, check current location status and see the estimated delivery date so you can plan your day/week accordingly if you like.
2.0 Order Processing and Shipping
2.1 For shipments within the continental United States, please allow up to 10 business days for your order to arrive. Shipments are delivered by FedEx and UPS Ground service.Remember: You can get fast answers to Frequently Asked Questions here.
3.0 Shipping Rules
3.1 We ship to all 52 states including Alaska and Hawaii. We do not ship to APO, FPO, P.O. BOX or International at this time. For shipments to Alaska or Hawaii please contact our Customer Service Department for shipping rates.
4.0 Damaged Merchandise
4.1 Don't worry. You're covered. Occasionally, an order may receive some damage in shipment, it happens. If your order was purchased from Classic Coffee Bean.com it is automatically insured. You must notify us within 10 days from the date the shipment was delivered. Need to file a claim? Fill out the RMA Claim section of the Customer Service Request form.
4.2 Damaged merchandise claims must be filed with us within 10 days of the day you receive the order.
4.3 Once an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the product to the destination, undamaged. Insurance coverage entitles the customer to receive a replacement of up to 100% merchandise replacement - up to the amount of the insurance. If we can assist you further in this matter please don’t hesitate to contact our office. Need Help?
5.0 Return and Exchange Policy
5.1 If the product has not been opened, assembled or used and the customer wishes to return the item for any reason, we will accept the return for an equal or greater exchange only.
5.2 A restocking charge no less than twenty (20%) percent shall apply, plus the original shipping cost, plus any the return shipping cost and the difference of the desired product. If the mistake in the order is deemed to be a fault other than that of the customer, any charges shall not apply to the customer. We will rectify the mistake at our expense.
5.3 There is no exchange or return on any coffee. This becomes a sanitary and health issue.
5.4 Please notify us of any mistake in your order or return issues via email (this is for tracking purposes) and we will attend to your request promptly.
6.0 Refund Policy
6.1 No refunds on any special order items. All other returns are subject to a twenty (20%) percent restocking fee in addition to the original and return shipment charges.
6.2 If a "standard" order is canceled prior to the order leaving our warehouse, the customer may cancel the order and will receive a full 100% refund with no restocking fee charge. Refunds and or credits take up to 15 business days to be processed including credit and debit cards. If paid by personal or company check please allow an additional 21 business days for all funds to clear before a refund can be processed. We are not responsible for the length of time the bank may take to clear your credited funds. This aspect is out of our control.
7.0 Manufacturers Warranty
7.1 All equipment including coffee makers, grinders, etc. carry up to a 1 year warranty. See individual detail for each particular item for warranty information.
7.2 You must notify us within 10 days from the date the shipment was delivered. The manufacturer will replace any part(s) that is found to be defective or that fails within the period of the warranty. Any shipping cost for out of warranty or non-covered replacement item(s) shall be the sole responsibility of the customer
7.3 Unless otherwise stated in writing, the warranty on each machine sold by Classic Coffee Bean.com is limited to defective part(s) replacement with equal or greater value type product at the sole discretion of the manufacturer.
7.4 Non-Warranty Items a. Normal wear and tear for usage.b. Any alteration made or aftermarket part installed by customer. c. Damage from a accident or abusive usage. d. Damage due to original shipping or transport
8.0 Manufacturer's Defects
8.1 If you suspect a product or part has a manufacturer's defect, please notify us by submitting the an RMA Claim within the allowed time frame of 10 days of receipt of your bike. We will respond to your claim within three (3) business days to inform you as to what action will take place in order to rectify the situation.
8.2 No unauthorized returns will be accepted without the proper RMA (Returned Material Authorization) number associated with the returned merchandise. We must first approve the return, thus issuing an RMA number. To file a return or replacement, you must fill out the RMA Claim Request. Your claim form must be followed by photos of the damage attached to an email sent to service@classiccoffeebean.com. In addition, the customer is responsible for the shipping cost of any returned part(s) and/or merchandise. Classic Coffee Bean.com is not responsible for damaged merchandise due to shipping carriers or defective part(s). Furthermore, Classic Coffee Bean.com is hereby indemnified against any such claim(s) herein listed above.
9.0 Privacy Statement
9.1 For each visitor to our Web page, our Web server does not automatically recognize any information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.
9.2 The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
10.0 Terms of Use Statement
10.1 You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
11.0 Information and Email Privacy
11.1 All information including email addresses are kept in strict confidence and are not sold, traded or loaned to any other organization(s) for any reason. This information is for the sole purpose of notifying the members of Classic Coffee Bean.com of special discount offers, exclusive sales and coupons for our products only.
12.0 Price Match Guarantee
MUST BE APPROVED BY COMPANY PRIOR TO PURCHASE OF PRODUCT(S), NO EXCEPTIONS!
12.1 Classic Coffee Bean.com (company) may voluntarily match any competitors price based on the following; a. same brand and model item, b. match on price of item only not including shipping and handling, c. within the continental United States only, d. new item.
12.2 The company also reserves the right to decline any price match for any reason.
12.3 Our price match guarantee program may be canceled or altered at anytime without notice.
12.4 The company will not match anything other than price; (i.e. no warranty matching, freight, shipping, handling, etc.). Once we have approved a different price than that advertised on our web site via a confirmation email you will be emailed a discount code for the price match difference.
12.5 You must provide the link to the competitors product or web page for comparison. Submit a Price Match Request.
